AA fined and ordered to refund learner drivers for hidden fees

AA Driving School Ordered to Refund Learners for Unrevealed Costs

The Automobile Association (AA) and its subsidiary BSM have been required to issue refunds to thousands of learner drivers following a probe by the competition watchdog. The CMA revealed that the companies were levied a £4.2m penalty for violating consumer protection regulations by not disclosing the full cost of driving lessons during online bookings.

Over 80,000 customers of the AA Driving School and BSM will receive compensation totaling £760,000, with each individual getting an average of £9. The CMA stated that the AA admitted to breaching the law and agreed to resolve the matter without further legal action.

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